![]() ![]() In addition to paid support, Acronis also offers self-service options: * Please note that phone and chat support is only provided in English during non-business hours. Pay Per Incident Support(for Home products only) - An expanded program that allows users of Home products to purchase support for a single incident from one of Acronis’ dedicated support professionals.The first year of support service is included with the purchase of any Acronis Business product. In the event of a business-critical system error, customers will receive the initial response within 24 hours. Acronis Advantage Premier customers receive priority support. Acronis Advantage ™ Premier offers access to 24 x 7* support services available via chat, email and phone.There are two support and maintenance subscription plans and a Pay Per Incident option available: Q: What is the Acronis Advantage ™ support program?Ī: The Acronis Advantage support program is a multi-level subscription support and maintenance program designed to provide a unique and flexible array of support services. Acronis does offer presales technical support during trial period at no additional cost, and support for registration and serial number issues after purchase, except for cases where Support needs to generate a new serial number. Acronis Home and Home Office products include warranty support as per Support Lifecycle. Additionally, customers can receive assistance from other Acronis Users and learn more about your product by use of best practices posted by other users on our User Based Community Forum at. Knowledge base: customers who do not wish to purchase support for a single incident, or enroll in the Acronis Advantage program can use the Knowledge Base to search for help on a particular issue. If the support program has expired, one can renew it to continue receiving support and upgrade protection. During their first year, customers are eligible for support with the options described on the Acronis Advantage web page. PPI support is valid for one support case, and is priced at $20.00 per incident.Īcronis Advantage ™ program: All Acronis Business products come with the first year of support included as part of the Acronis Advantage program. Customers who purchased PPI are eligible for phone support and priority chat/email support. Customers can purchase PPI on after selecting the type of request, choosing a registered product and clicking "Buy Pay Per Incident". Pay Per Incident (PPI, for Home products only): customers who purchased a Home product can choose to purchase support for a single incident to get phone support. After that the contact info and support options will be displayed. Please go to, select the type of your request and product name (where applicable). Support includes chat and email support channels for perpetual licenses and chat, email and phone for subscriptions. ![]()
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